1. Customer decision-making and brand identity in sports brand
22
Behshad Panjehzadeh*, Bahador...
PhD Student in Sport Biomechanics, Department of Sports Biomechanics, Central Tehran Branch, Islamic Azad University, Tehran, Iran.
1-6
https://doi.org/10.5281/zenodo.16783999
This research prioritized decision-making factors of customers and brand identity in choosing a sports brand. The research substantiates a descriptive survey and a comparative model. The sample included 384 customers of sports product stores in Kermanshah, who were selected by available sampling. Data, which were collected by questionnaires sent via email and social media, were analyzed by SPSS. The questionnaire was reliable (Cronbach's alpha = 0.78) and demonstrated content validity via expert opinions and revisions. Due to non-normal distribution of the data (Kolmogorov-Smirnov test), regression and Spearman's correlation tests were utilized to examine hypotheses. Friedman's test provided a ranking for the factors of influence. Results indicated that brand name, service, appropriateness, quality, variety, atmosphere, and brand identity all have significant impacts on purchase decision-making (p=0.00). Pearson's correlation confirmed a significant relationship between research factors and customer decision-making (p<0.05). Brand identity contributed the most, followed by brand, while service had the least contribution.