This article explores the impact of the economic crisis and the COVID-19 pandemic on employee behavior in the banking industry in Sri Lanka. The study aims to identify the challenges faced by banking operations and the resulting stress on employees. Data was collected through structured questionnaires and interviews with current and resigned staff members. The findings reveal that employees have been under immense stress due to increased workloads, limited staff operations, and financial uncertainties caused by the crisis. The research proposes several strategies to mitigate employee stress, including cross-selling through digital channels, task delegation, and career development programs. These measures aim to enhance employee morale and productivity during challenging economic times. Managing employee stress is vital for the sustainable success of the banking sector amidst economic uncertainties.