Global Research Society Publisher

Informal Control Systems in Smes: An Empirical Overview of Social Controls and Self-Monitoring Systems


Sr No: 9
Page No: 74-84
Language: English
Licence: CC BY-NC 4.0
Authors: Joseph Herman TIONA WAMBA*, Alain Camille ABOSSOLO, IROUME A BOUEBE A. Turpin
Published Date: 2025-11-20
Abstract:
In an era of dynamic environmental pressures challenging traditional norms, informal control systems are gaining importance alongside formal ones to achieve corporate goals. This study on SMEs had two objectives: assess the use of informal controls, and compare social controls vs. self-monitoring systems to identify which better suits SMEs. The research methodology consists of a sound literature review (drawing on Chiapello, Ouchi, Merchant, Mintzberg, etc.) and four theories (governance, conventions, Theory Z, economics of trust). A quantitative survey of 91 SMEs via questionnaire was conducted. The data collected were analyzed with SPSS and SmartPLS through Excel, and the data analysis techniques were descriptive stats, and multidimensional analysis. The key findings make it clear that both social controls and self-monitoring are used in SMEs. More so, self-monitoring systems are more prevalent and better suited than social controls. At last, effectiveness of self-monitoring in SMEs driven by four factors: organizational, human, technical, and contextual. Therefore, SMEs favor self-monitoring as the core of informal control due to its alignment with autonomy and flexibility.
Keywords: Informal control systems, self-monitoring, social controls, formal control, SMEs.

Journal: GRS Journal of Multidisciplinary Research and Studies
ISSN(Online): 3049-0561
Publisher: GRS Publisher
Frequency: Monthly
Language: English

Informal Control Systems in Smes: An Empirical Overview of Social Controls and Self-Monitoring Systems